This website is owned and operated by Ilford Domestic Servicing.
Data controller (referred to as “we/us/our”): Ilford Domestic Servicing
Name of data protection officer: Alex Godfrey
Our principal place of business is at 92 Orchard Road, Dagenham, Essex, RN10 9QA.
You can contact us:
to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be
when using this website, then you can be assured that it will only be used in accordance with this privacy
We may change this policy from time to time by updating this page. You should check this page from time to time to
that you are happy with any changes.
What we collect
Information contained in any enquiry you submit to us. Including the following,
- Contact information including phone number & email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for
- Internal record keeping.
- We may use the information to improve our services.
- We may periodically send promotional emails about new products, special offers or other information which we
think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may
you by email, phone, fax or mail. We may use the information to customise the website according to your
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,
put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we
- We are committed to protecting your privacy and maintaining the security of any personal information
from you. We strictly adhere to the requirements of the data protection legislation in the UK.
- We will not provide any of your personal information to other companies or individuals for commercial
without your permission. However, we may need to provide your name and delivery address to third parties
we may use for the purposes of delivering specific goods/services to you.
- We follow strict security procedures in the storage and disclosure of information which you have given us,
prevent unauthorised access in accordance with the UK data protection legislation.
Your legal rights
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This
you to receive a copy of the personal data we hold about you and to check that we are lawfully processing
Request correction of the personal data that we hold about you. This enables you to have any
or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data
provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data
there is no good reason for us continuing to process it. You also have the right to ask us to delete or
your personal data where you have successfully exercised your right to object to processing (see below),
we may have processed your information unlawfully or where we are required to erase your personal data to
with local law. Note, however, that we may not always be able to comply with your request of erasure for
legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of
a third party) and there is something about your particular situation which makes you want to object to
on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to
where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate
we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the
of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b)
our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data
if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have
to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a
party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that
this right only applies to automated information which you initially provided consent for us to use or where
we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However,
will not affect the lawfulness of any processing carried out before you withdraw your consent. If you
your consent, we may not be able to provide certain products or services to you. We will advise you if this
the case at the time you withdraw your consent.
We do not knowingly collect data relating to children.
No fee usually required You will not have to pay a fee to access your personal data (or to exercise
of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded,
or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your
right to access your personal data (or to exercise any of your other rights). This is a security measure to
that personal data is not disclosed to any person who has no right to receive it. We may also contact you to
ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer
a month if your request is particularly complex or you have made a number of requests. In this case, we will
notify you and keep you updated.
cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications
respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by
and remembering information about your preferences.
We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by
of cookies. The information gathered relating to our website is used to create reports about the use of our website.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful
you do not. A cookie in no way gives us access to your computer or any information about you, other than the data
choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept
but you can usually modify your browser setting to decline cookies if you prefer. Blocking all cookies will have a
impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our
should note that we do not have any control over that other website. Therefore, we cannot be responsible for the
and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this
statement. You should exercise caution and look at the privacy statement applicable to the website in question.